Terms of Service

Last updated: May 2026

These Terms of Service ("Terms") govern your access to and use of the MarketCrew AI platform and related services ("Services") operated by ZTS Holdings LLC ("Company," "we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Service Description

MarketCrew AI is an AI-powered marketing platform designed for home service businesses, including but not limited to sod installation, landscaping, HVAC, plumbing, and similar trades. Our Services include:

• Google Ads Management — Automated campaign creation, bid optimization, keyword management, and performance reporting for Google Ads accounts.
• SEO Monitoring — Search engine visibility tracking, keyword ranking reports, and optimization recommendations.
• Voice AI Call Handling — AI-powered voice agents that answer calls outside business hours, capture caller information, and deliver lead notifications.
• Inbound Phone Agent — AI-driven inbound call handling that qualifies leads, answers common questions, and routes calls appropriately during business hours.

2. Account Registration and Eligibility

To use our Services, you must:

• Be at least 18 years of age.
• Be a legally authorized representative of the business entity registering for the Services.
• Provide accurate, current, and complete registration information.
• Maintain the security of your account credentials.
• Promptly notify us of any unauthorized access or security breach.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe the information provided is inaccurate, fraudulent, or in violation of these Terms.

3. Subscription Terms, Billing, and Payment

3.1 Subscription Structure

All subscriptions are provided on a month-to-month basis. There are no long-term contracts required. You may select from available service tiers and workflows based on your business needs.

3.2 Billing

Subscription fees are billed monthly in advance on the anniversary of your service start date. Usage-based charges (such as per-minute voice AI costs or additional ad spend management) are billed in arrears at the end of each billing cycle.

3.3 Payment

Payment is due upon receipt of invoice. We accept major credit cards and ACH transfers. Late payments may result in service suspension after a 7-day grace period and written notice.

3.4 Price Changes

We may adjust pricing with 30 days advance written notice. Continued use of the Services after a price change takes effect constitutes acceptance of the new pricing.

4. User Responsibilities

As a user of MarketCrew AI, you agree to:

• Provide accurate and up-to-date business information, including service areas, pricing, and contact details.
• Maintain active access to your Google Ads account and grant necessary permissions for our platform to manage campaigns on your behalf.
• Comply with all applicable advertising laws, regulations, and platform policies (including Google Ads policies).
• Ensure that your business holds all required licenses and permits for the services you advertise.
• Respond to platform notifications regarding account issues, budget approvals, or required actions in a timely manner.
• Not use the Services for any illegal, fraudulent, or deceptive purposes.
• Not attempt to reverse-engineer, copy, or replicate any proprietary AI models, workflows, or platform components.

5. Intellectual Property

5.1 Platform Ownership

The MarketCrew AI platform, including all software, AI models, workflows, automation logic, voice agent configurations, user interface designs, documentation, and proprietary methodologies, is and remains the sole property of ZTS Holdings LLC. Nothing in these Terms grants you ownership of or any license to the platform beyond the limited right to use the Services during your active subscription.

5.2 Client Data and Content

You retain full ownership of your business data, ad copy provided by you, customer lists, call recordings made on your behalf, and any other content you supply to the platform. We do not claim ownership of your data.

5.3 Generated Content

Ad copy, landing page text, and other marketing content generated by our AI on your behalf is licensed to you for use in connection with your business. We retain the right to use anonymized, aggregated insights derived from platform usage to improve our Services.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZTS HOLDINGS LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

7. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

• No Performance Guarantees. We do not guarantee specific results from Google Ads campaigns, SEO efforts, or voice AI call handling. Advertising performance varies based on market conditions, competition, budget, seasonality, and other factors outside our control.
• Third-Party Platforms. Our Services depend on third-party platforms (Google Ads, Google Cloud, telephony providers). We are not responsible for outages, policy changes, or account suspensions imposed by third parties.
• AI Accuracy. While our AI agents are designed to provide accurate and helpful interactions, they may occasionally produce errors. We do not warrant that AI-generated responses will be error-free.
• Lead Quality. We do not guarantee the quality, intent, or conversion rate of leads generated through our platform.

8. Termination

8.1 Termination by Either Party

Either party may terminate the Services with 30 days written notice to the other party. Notice should be sent via email to the address on file.

8.2 Immediate Termination

We reserve the right to terminate or suspend your account immediately, without prior notice, if:

• You materially breach these Terms.
• Your use of the Services poses a security risk or legal liability.
• Your account is used for illegal or fraudulent activities.
• You fail to pay outstanding invoices after the grace period.

8.3 Effect of Termination

Upon termination:

• All active campaigns will be paused and management will cease.
• You retain ownership of and access to your Google Ads account.
• You may request a data export within 90 days of termination.
• Any outstanding fees remain due and payable.

9. Indemnification

You agree to indemnify, defend, and hold harmless ZTS Holdings LLC and its affiliates from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or your violation of any applicable law or the rights of any third party.

10. Dispute Resolution

In the event of a dispute arising from or relating to these Terms, both parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may pursue binding arbitration in accordance with the rules of the American Arbitration Association.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles. Any legal action or proceeding shall be brought exclusively in the courts located in the State of Florida.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes at least 30 days prior to the effective date via email or through the platform. Your continued use of the Services after modifications take effect constitutes acceptance of the updated Terms.

13. Miscellaneous

• Entire Agreement. These Terms constitute the entire agreement between you and ZTS Holdings LLC regarding the Services.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
• Waiver. Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights without restriction.

14. Contact Information

For questions regarding these Terms of Service, please contact us:

ZTS Holdings LLC
Email: steve@ztsholdings.com